Is it really possible MCI's customer service can be this bad?
I got a notice in the mail today that MCI, my residential long distance company, was going to charge a $5.99 monthly minimum fee. Because we already have long distance on my office lines and our cell phones, we kept the MCI long distance service on our home line for emergencies. But we won't for $5.99 a month so I quickly decided to cancel the service.
I've now been on hold for 45 minutes because MCI won't let me cancel the service through their automated phone system nor can I do it on my account page on their website. Why have an online presence if you can't do something simple like cancel? I'm actually on hold on two different phone lines because I thought I might have better success calling their business line number, but to no avail.
I'm afraid to give up because I know I'll waste another hour if I try tomorrow.
UPDATE: After 90 minutes I gave up, but tried again this morning. Hold time was 30 minutes but finally an MCI rep in the Philippines picked up. She actually tried to sell me on an alternative MCI phone plan before I convinced her that after 2 hours of aggregate hold time I wouldn't dare purchase anything else from MCI for fear I'd never be able to cancel it. She finally let me cancel.