Salt Lake Flowers by Cellphone
I am sitting in a Kinkos in Salt Lake City having just scanned my drivers license and Starwood Preferred Guest Platinum identification card so I can email it to Starwood Hotels and convince them that I am me since they for whatever reason decided to change the name on my account to that of one of my business partners. As one of my other partners mentioned, you can’t make this stuff up.
I had booked a couple of rooms for my partner and me for our marketing presentation in San Francisco next week. Everything seemed in order until my partner called Starwood back to book an extra night’s room. From that point on, my Starwood account has had his name attached to it, and Starwood has no record of the change so as far as they are concerned I am and have always been my business partner unless I can prove otherwise.
One rep on the phone said to me that while she sympathizes with the situation, I am only a voice on the phone and since the account says the name of my partner as far as she is concerned I am my business partner.
{ 5 comments… read them below or add one }
What a mix up. It’s rotten having to prove that you are who you say you are, and others assuming that you’re one and the same!
I can sympathise a bit more here as I’m an identical twin and was always getting the blame for things I was innocent of and having to prove otherwise! Particularly at high school!
Well then, I say your business partner orders lots of room service. . .
Wow, Lena. That makes my little mixup pale in comparison to having a twin out there making life difficult for you. Hopefully, there are more positive than negatives.
Glad to report Popeye, I got the problem fixed. I am me again according to Starwood.
So, if I make a reservation as Julianne Moore, does that mean I get to be Julianne Moore?
That’s a lovely picture.
Apparently so Kell.